Get in Touch
We’re glad you’d like to connect with us. Whether you have a question, feedback, or just need someone to listen, we’re here for you. Please know that reaching out takes courage, and we honour that.
Before You Contact Us
Important: If you’re experiencing a mental health crisis or having thoughts of self-harm, please reach out for immediate professional support:
- Emergency Services: 999 (UK)
- Samaritans: 116 123 (free, 24/7)
- Crisis Text Line: Text SHOUT to 85258
- NHS 111: For urgent mental health support
Whilst we care deeply about our community, we’re unable to provide individual crisis support or professional counselling through our contact methods.
How to Reach Us
General Enquiries
For questions about our content, feedback, or general support:
We typically respond within 2-3 business days. If you need a faster response for urgent (non-crisis) matters, please mention this in your subject line.
What We Can Help With
We welcome messages about:
- Questions about our articles or resources
- Feedback on how to improve our content
- Suggestions for new topics to cover
- Sharing your experience with our resources (if you’re comfortable)
- Technical issues with the website
- Collaboration or partnership opportunities
- Media enquiries
What We Can’t Provide
Whilst we’d love to support everyone individually, we’re unable to provide:
- Individual crisis support or counselling
- Personal medical or psychiatric advice
- Diagnosis or assessment of symptoms
- Immediate responses to urgent personal situations
- Detailed personal responses to every message (though we read them all)
For these needs, please reach out to qualified mental health professionals, your GP, or appropriate crisis services.
Your Privacy
When you contact us:
- Your email and any personal information shared will be kept strictly confidential
- We’ll never share your message with third parties without your explicit consent
- You can use a pseudonym or anonymous email if you prefer
- We’ll only use your information to respond to your enquiry
If you’d like your message deleted after we’ve responded, just let us know.
Alternative Ways to Connect
If email feels too formal or direct, you can also:
- Leave a comment on any of our articles
- Join our newsletter for regular updates and gentle support
A Final Note
Every message we receive matters to us, even if we can’t respond to each one individually. Knowing that our work has reached someone who needed it gives our efforts meaning and purpose.
Whether you’re reaching out with a question, sharing your story, or just wanting to say hello, thank you for taking the step to connect. You matter, your experience matters, and we’re honoured to be part of your journey in whatever small way we can.
Take care of yourself, and remember – you’re not alone.